FREQUENTLY ASKED QUESTIONS
We created this FAQ to answer common questions about our products, orders, and policies for your peace of mind.
PAYMENT
What payment methods are accepted?
We accept online banking (FPX), credit/debit cards, and e-wallets via secure gateways using Billplz.
Is my payment secure?
Yes. All transactions are SSL-encrypted and handled through secure payment gateways.
Do you offer Cash on Delivery (COD)?
Not at this time. All orders must be paid online to ensure fast processing and delivery.
Can I pay in installments?
Currently, we do not offer installment plans, but we’re exploring this option in the future.
Will I receive a payment confirmation?
Yes. You will receive an instant confirmation email or WhatsApp message once payment is completed.
RETURNS & EXCHANGES
Can I return or exchange a product?
Yes. We accept returns or exchanges within 7 days of delivery for unused items in original packaging.
What items are non-returnable?
Used watches, damaged items due to misuse, or missing packaging cannot be returned.
How do I initiate a return or exchange?
Contact our team via WhatsApp or email with your order ID and reason for return.
How long does the return process take?
Returns are usually processed within 3–5 working days once we receive your item.
Do I have to pay for return shipping?
Yes, unless the product was defective or we sent the wrong item.
WARRANTY & SUPPORT
What does the 1-year warranty cover?
It covers manufacturing defects in the movement, dial, hands, and battery.
What is not covered under warranty?
Wear & tear, water damage beyond rated resistance, or accidental damage are not covered.
How do I claim my warranty?
Send us a photo or video of the issue with your order number via WhatsApp or email.
Can I get a replacement strap?
Yes, we offer replacement straps. Contact us for current availability and pricing.
Do you offer watch servicing?
We offer limited after-sales support for servicing. Contact our team for further assistance.
SHOPPING & PRODUCT INFO
What makes HIJRA watches unique?
HIJRA watches feature anticlockwise Tawaf Movement inspired by the act of circumambulating the Kaabah, reconnecting you spiritually with time.
Are your watches unisex?
Yes, our designs suit men, women, and children with minimalist and faith-inspired styles.
Are HIJRA watches suitable for daily wear?
Absolutely. Our watches are designed for everyday use with durable materials and water resistance.
Are the Arabic numerals authentic?
Yes, we use refined Arabic numerals for a classic Islamic design that’s culturally significant.
Do your watches come in a gift box?
Yes. Every purchase includes a premium gift box and exclusive HIJRA paper bag — perfect for gifting.
